Branch Manager

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Department: Showroom/Warehouse

Reports To:  Executive Vice President

Where: This full-time opportunity is a fully on-site position based in our listed showroom.  Must be able to commute reliably to the showroom location.

At Traditions in Tile & Stone, we pride ourselves in our ability to consistently produce a remarkable, memorable and life-improving experience that is “Different by Design.” Our showroom teams are key to our customer experience, and we are looking for designers who will carry on this quality of service in our showrooms.

Job Summary:

Direct and coordinate activities of the warehouse and showroom.  This will include the following aspects…

Primary Functions:

• • Observe and follow Company policies, standards and rules of conduct. Always protect Company and customer information.
  • Be responsible for direct sales, communication and providing assistance to clients during the selection/design process
  • Confer with client to determine architectural preferences, purpose and function of environment, budget, types of construction, areas of tile or stone to be installed, and other factors which affect planning interior environments.
  • Integrate findings with knowledge of interior design and formulate environmental plan to be practical, esthetic, and conducive to intended purposes.
  • Advise client on interior design factors such as layout and utilization of ceramic tile, natural stone or similar products including color schemes, textures and pattern coordination.
  • Render design ideas in form of paste ups, drawings, or illustrations, estimate material costs, and present design to client for approval.
  • Plan and design interior or exterior environments for residential or commercial settings.
  • Generate sales leads and close sales with a high percentage of potential clients found independent of Company promotional efforts.
  • Close sales with a high percentage of prospective clients who visit the Company’s showrooms.
  • Utilize networking and prospecting techniques to generate sales leads independent of showroom’s walk-in traffic.
  • Follow up with all prospective clients via e-mail, written letters and phone calls to ensure a constant line of communication is open during and after the selection process.
  • Meet Company’s monthly, quarterly and yearly sales goals.
  • Assist in maintaining showroom appearance by keeping organized, clean, fresh and exciting.
  • Participate in outside professional organizations. (NKBA, ASID, NARI, HBA, etc.)
  • Participate in trade shows when called upon.
  • Help to create and develop customer accounts.
  • Take advantage of continuing education opportunities.

Supervisory Responsibilities:                  

Directly supervise 2-7 employees in the Branch Location; Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies:

To perform the job successfully, an individual should demonstrate the following Competencies.

• • Analytical – Design work flows and procedures in accordance with management guidelines and requirements.
  • Design – Generate creative solutions; Demonstrate attention to detail.
  • Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions.
  • Project Management – Develop project plans; Coordinate projects; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
  • Technical Skills – Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
  • Customer Service – Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Interpersonal Skills – Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others’ ideas and try new things.
  • Oral Communication – Speak clearly and persuasively in positive or negative situations; Listen and gets clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings.
  • Written Communication – Write clearly and informatively; Edit work for spelling and grammar; Vary writing style to meet needs; Present numerical data effectively; Be able to read and interpret written information.
  • Teamwork – Balance team and individual responsibilities; Exhibit objectivity and openness to others’ views; Provide and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Be able to build morale and group commitments to goals and objectives; Support everyone’s efforts to succeed.
  • Visionary Leadership – Display passion and optimism; Inspire respect and trust.
  • Change Management – Develop workable implementation plans; Communicate changes effectively; Build commitment and overcomes resistance; Prepare and support those affected by change.
  • Delegation – Delegate work assignments; Match the responsibility to the person; Set expectations and monitor delegated activities; Provide recognition for results.
  • Leadership – Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Accept feedback from others; Give appropriate recognition.
  • Managing People – Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates’ activities; Make self available to staff; Provide regular performance feedback; Develop subordinates’ skills and encourages growth; Solicit and applies customer feedback (internal and external); Foster quality focus in others; Improve processes, products and services.; Continually work to improve supervisory skills.
  • Quality Management – Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness.
  • Business Acumen – Understand business implications of decisions; Display orientation to profitability; Align work with strategic goals.
  • Cost Consciousness – Work within approved budget; Develop and implement cost saving measures; Contribute to profits and revenue; Conserve Company resources.
  • Diversity – Demonstrate knowledge of EEO policy; Show respect and sensitivity for cultural differences; Educate others on the value of diversity; Promote a harassment-free environment; Build a diverse workforce.
  • Ethics – Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold Company values.
  • Company Support – Follow policies and procedures; Complete administrative tasks correctly and on time; Support Company’s goals and values; Benefit Company through outside activities; Support affirmative action and respects diversity.
  • Strategic Thinking – Develop strategies to achieve Company goals; Understand Company’s strengths & weaknesses; Analyze market and competition; Identifie external threats and opportunities; Adapt strategy to changing conditions.
  • Judgment – Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions.
  • Motivation – Set and achieve challenging goals; Demonstrate persistence and overcome obstacles; Measure self against standard of excellence; Take calculated risks to accomplish goals.
  • Planning/Organizing – Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Organize or schedule other people and their tasks; Develop realistic action plans.
  • Professionalism – Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position; Accept responsibility for own actions; Follow through on commitments.
  • Quality – Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
  • Quantity – Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly and accurately.
  • Safety and Security – Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
  • Adaptability – Adapt to changes in the work environment; Manage competing demands; Change approach or method to best fit the situation; Be able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Be at work consistently and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time.
  • Dependability – Follow instructions and respond to management direction; Take responsibility for own actions; Keep commitments; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.
  • Initiative – Volunteer readily; Undertake self-development activities; Seek increased responsibilities; Take independent actions and calculated risks; Look for and takes advantage of opportunities; Ask for and offers help when needed.
  • Innovation – Display original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas; Present ideas and information in a manner that gets others’ attention.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Education and/or Experience – Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills – To perform this job successfully, an individual should have knowledge of Contact Management systems; Inventory software; Spreadsheet software and Word Processing software.

  • Certificates, Licenses, Registrations – Forklift certification from Traditions in Tile and Stone
    

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Spend long periods standing/walking.
• Frequently reach with hands and arms and stoop, kneel, crouch, or crawl.
• Occasionally required to sit and climb or balance.
• Regularly lift and/or move up to 25 pounds.
• Frequently lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now!

Please fill out the form below, including the best way to get in touch with you.  Please include your resumé and we highly recommend adding a cover letter.