Outside Sales Representative

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Department: Showroom

Reports To:  Branch Manager

Where: This full-time opportunity is a fully on-site position based in our listed showroom.  Must be able to commute reliably to the showroom location.

At Traditions in Tile & Stone, we pride ourselves in our ability to consistently produce a remarkable, memorable and life-improving experience that is “Different by Design.” Our showroom teams are key to our customer experience, and we are looking for designers who will carry on this quality of service in our showrooms.

Job Summary:

Sells ceramic tile, natural stone, porcelains, metals, glass and related products for distributor to residential builder, tile contractor, commercial or residential architect as well as interior designers and individual homeowners at customer’s sales office or design center, subdivision, or by referral to our company showroom for individual selection with qualified interior designer.

Essential Duties and Responsibilities:

• • Observe and follow Company policies, standards and rules of conduct.  Protect Company and customer information.
  • Continuously compile lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
  • Travel throughout assigned territory and contact by telephone, regular and prospective customers to: Solicit purchase of our Company products; Solicit orders; Encourage visits to our company showrooms for selections of product; Close the sale.
  • Display or demonstrate product, using samples or catalog, and emphasize relevant features.
  • Quote prices and credit terms and prepare sales contracts for orders obtained.
  • Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
  • Prepare monthly sales call plan, broken down by week and by day with specific number of calls to achieve each day.
  • Prepare reports of business transactions and keep expense accounts.
  • Work with Inside Sales Representatives to keep account activities and literature up to date.
  • Track stock levels.
  • Coordinate customer training.
  • Submit credit applications or new customer data and other sales data for current customers to Credit Department for entry into computer database.
  • Develop, create and maintain relationships with purchasing customers.
  • Prepare and track goals and challenges for each individual account.
  • Investigate and resolve customer problems with deliveries.
  • Participate in and attend trade shows.
  • Be active in outside professional organizations (HBA, NARI, etc.).
  • Other Duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

• • Analytical – Collect and researches data; Use intuition and experience to complement data.
  • ïDesign – Demonstrate attention to detail.
  • ïProblem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Use reason even when dealing with emotional topics.
  • ïProject Management – Coordinate projects; Communicate changes and progress; Complete projects on time and budget.
  • ïTechnical Skills – Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
  • ïCustomer Service – Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Interpersonal Skills – Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others’ ideas and try new things.
  • Oral Communication – Speak clearly and persuasively in positive or negative situations; Listen and gets clarification; Respond well to questions; Participate in meetings.
  • ïWritten Communication – Write clearly and informatively; Edit work for spelling and grammar; Be able to read and interpret written information.
  • ïTeamwork – Exhibit objectivity and openness to others’ views; Provide and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Support everyone’s efforts to succeed.
  • ïVisionary Leadership – Display passion and optimism; Inspire respect and trust; Provide vision and inspiration to peers and subordinates.
  • ïChange Management – Develop workable implementation plans; Build commitment and overcomes resistance.
  • ïLeadership – Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Accept feedback from others; Give appropriate recognition to others.
  • Quality Management – Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness.
  • ïBusiness Acumen – Display orientation to profitability; Demonstrate knowledge of market and competition; Align work with strategic goals.
  • ïCost Consciousness – Contribute to profits and revenue; Conserve Company resources.
  • ïDiversity – Show respect and sensitivity for cultural differences; Promote a harassment-free environment.
  • ïEthics – Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold Company values.
  • Company Support – Follow policies and procedures; Complete administrative tasks correctly and on time; Support Company’s goals and values; Benefit Company through outside activities; Support affirmative action and respects diversity.
  • ïStrategic Thinking – Develop strategies to achieve Company goals; Understand Company’s strengths & weaknesses; Analyze market and competition; Identify external threats and opportunities; Adapt strategy to changing conditions.
  • ïJudgment – Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions.
  • Motivation – Set and achieve challenging goals; Demonstrate persistence and overcomes obstacles; Measure self against standard of excellence.
  • Planning/Organizing – Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Develop realistic action plans.
  • Professionalism – Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position; Accept responsibility for own actions; Follow through on commitments.
  • Quality – Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
  • Quantity – Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
  • Safety and Security – Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
  • Adaptability – Manage competing demands; Change approach or method to best fit the situation; Be able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Be at work consistently and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time.
  • Dependability – Follow instructions and respond to management direction; Take responsibility for own actions; Keep commitments; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.
  • ïInitiative – Volunteer readily; Undertake self-development activities; Seek increased responsibilities; Take independent actions and calculated risks; Look for and takes advantage of opportunities; Ask for and offers help when needed.
  • Innovation – Display original thinking and creativity; Meet challenges with resourcefulness; Develop innovative approaches and ideas; Present ideas and information in a manner that gets others’ attention.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills – To perform this job successfully, an individual should have knowledge of Contact Management systems; Inventory software; Spreadsheet software and Word Processing software.

Desired Skills:

• Ability to work well on a team! To balance team and individual responsibilities, exhibit objectivity and openness to others’ views, provide and welcome feedback, contribute to building a positive team spirit, put success of team above own interests and support everyone’s efforts to succeed.
• Ability to work in a fast-paced environment
• Ability to successfully manage multiple projects simultaneously
• Ability to keep projects organized and well managed
• Ability to manage a design project from start to finish
• Desire to learn to about technical aspect of tile installation and the required products
• Attention to detail
• Punctuality and ready to work!

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Spend long periods standing/walking around showroom
• Frequently lift and/or move tiles and tile samples up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include color vision.

Work Culture:

Our showroom design teams work together to create a welcoming environment for our customers, from walking through our doors to finalizing a project. The work environment can be very fast paced with multiple clients requiring attention, sometimes several at a time, in addition to daily phone calls, emails and scheduled and unscheduled appointments with clients, vendors and/or managers.

Experience:

• Interior Design: 3 years (Preferred)
• Sales: 3 years (Preferred)

License/Certification:

• Driver’s License (Preferred)

Apply Now!

Please fill out the form below, including the best way to get in touch with you.  Please include your resumé and we highly recommend adding a cover letter.